Production support

Allinity is committed to providing a total solution that maintains support for people as well as the application.  We offer outsourced maintenance and support of PeopleSoft systems through immediate on-site, telephone, email or remote access support from experienced PeopleSoft support staff.  

Our support teams can perform vital maintenance tasks including applying patches, fixes, tax updates, tools upgrades or applications upgrades to first and second line off-site support without impacting day-to-day operational requirements.

Allinity can guarantee consistent and immediate access to experienced PeopleSoft consultants for maintenance issues such as:

• Support for customisations
  
  
• Mission critical interruptions
  
  
• Business process advice
  
  
• Reporting queries
  
  
• Functional advice
  
  
• Technical advice
  
  
• Patches / Bug fixes
  
  
• Training

We also offer a range of flexible application services including:

• Implementation, quality assurance and rollout support
  
  
• Processing and desktop support
  
  
• System configuration advice
  
  
• Oracle DBA support, including performance tuning and archive / data retrieval and control
  
  
• Knowledge transfer and coaching for quality assurance
  
  
• Emergency or relief services for short term absence or shortage coverage

Allinity guarantees all issues are managed to conclusion by utilising a support database to track incidents.

Benefits

Prompt Response

Issues which are addressed immediately can be resolved more efficiently.  When immediate access to trained and experienced consultants is available, the risk of downtime is minimised and problem backlog is reduced.

Consultant Familiarity

One of the issues faced by consultants is gaining familiarity with new systems.  In order to provide valuable advice to clients, consultants must understand the implications of making any modifications.  We offer continuity and consistency of support to reduce the time and costs involved in familiarising consultants with systems.

Single Point of Contact

A single point of contact allows the customer to know who to talk to when they have any issues.  This saves time and inconvenience involved in communicating with multiple parties.

Up-to-date Product Knowledge

As a specialized PeopleSoft consultancy, our team regularly attend training courses to update their skills.  Our consultants are always up-to-date with the latest developments in the technology and they are regularly challenged to find solutions to new problems as a matter of day-to-day business.

Personal Service

Allinity provides a tailored and personalised service for each customer.  Customers frequently expect faster responses than are currently available.  Allinity can guarantee that a consultant will be available to respond within normal business hours, or out of business hours depending on the level of support required.